Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

At the moment we only ship through JP Post EMS.

Do You Ship Internationally?

Yes. Japan Post EMS is a speedy delivery service that delivers to more than 120 countries.

Customs and Rates

Please visit out shipping page.

PAYMENT

What Payment Methods Are Accepted?

We accept credit/debit card payments through PayPal. A PayPal account is not required. However, if you are not a verified PayPal member your order will not ship until the payment has been approved.

Is buying in this store safe?

At Japan Shopping Cart we take your privacy very seriously. We will not share any information with third-party companies. Please visit our Privacy Policy for more info on how we protect your information.

ORDERS & RETURNS

How Can I Cancel Or Change My Order?

To easily change or cancel an order please create an account before your purchase. If you are unable to find an item your were charged for please email us immediately.

Do I need an account to place an order?

You don’t need an account to place an order. However, it is highly recommended to create an account to keep track of your orders for future reference.

How Do I Track My Order?

For tracking service please choose the JP Post EMS. We will email you a tracking number after shipping.

How Can I Return a Product?

Please refer to our Returns page.